What is your return policy?
We hope you are happy with your purchase, however if for some reason you are not happy with your item please contact us with the details and we will arrange for a refund (less postage costs) when you return your item to us within 30 days from the date you received the item. Item needs to be returned unopened, in original packaging and in new condition suitable for resale. Manuals, packaging and accessories must accompany electrical and electronic products. The buyer is responsible for paying both initial postal costs and return costs. Refunds will be issued within 6 business days after receiving the returned item, via your original payment method.
Faulty items – If you receive an item from us which is faulty or damaged, please contact us before you return it so we can offer the best possible solution and check our stock to see if a replacement is possible. If a replacement is not possible I am happy to offer a refund in accordance with Australian Consumer Law and our policies and procedures. In accordance with procedures item should be returned, with tracking information and in the same condition which it was received, within five business days after contacting us. Once received I will inspect the item. If the item is indeed faulty and is not working as stated in advertisement I will issue a refund with cost of item and postage cost within 6 business days after receiving the returned item. Refund will be issued via your original payment method.
Please note: Refunds will not be issued if Australia Post / Courier has updated tracking as being delivered to you and you have not received. We take no responsibility and it is up to you as the buyer to follow up with Australia Post / Courier. Tracking information is supplied for every parcel.
How is shipping calculated?
Postage costs are calculated based on address and weight of order, and carrier. We ship most items through Australia Post directly, however for larger orders these will be shipped via courier. All orders will have tracking available.
Any order over $200 entitles to FREE delivery.
Pick up is also available at no cost.
Do you ship overseas and to P.O. boxes?
We currently only ship within Australia, however looking at options for possible international delivery in the near future.
PO Boxes – For smaller sized items ordered in a smaller quantity order we may be able to deliver to PO Boxes. For any larger item / larger order delivery will need to be to an actual residential address. Any queries concerning delivery address options please do not hesitate to send us a message.
What payment options do you have?
We offer various payment options including Paypal, credit/debit card, Direct Bank deposit, Cash on Pick up and also Afterpay.
Please note, orders will not be dispatched until payment has been fully received.
When will items be sent?
Items will be sent within 48 hours after full payment has been received. Once sent, estimated delivery times within Australia is between 2 and 6 business days. Please see Australia Post’s website https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage for further details. Express post shipping is also available.
If items are currently not in stock, or you have requested a custom or large quantity order where items need to be ordered in, please allow up to 2 week for items to be ordered, to arrive and made before being sent or picked up. I will message you if this is the case to notify you.
Can I back order items?
Yes. Each item displays how many stock we currently have available. However, you can nominate more items eg if it is showing 0 available you can still order. I will source item/s from my suppliers. If I am unable to source the item/s you require within 14 days a refund of any monies you have paid on the back order item/s will be deposited back via the payment method you used. I will keep you updated of status.
Do you do custom orders?
Yes!!! Any of our candles, soaps and body products can be custom made. Choose your favourite colour and fragrance directly from our website or send me a message with your preferences. If we do not have a fragrance listed that you would like please send me a message and I will try to source it in for you.
We can also do two or three layered coloured candles as well as one colour. Please check out our webpage under shop with what we currently offer.
Do you offer refills?
Yes to our Local customers. When you purchase any of our refillable jars and containers at full price, wash them out and bring the original purchased jars/containers back I will refill with either same scent or completely new scent at half the full price and will be ready for pick up within 48 hours. Also, if you purchase one of our Angel Magik tote bags directly from https://www.redbubble.com/people/musicangel-magik (available in small, medium and large) and bring this when you pick up your order you will receive 5% off your total order, every time you bring this bag (note, if more than one Angel Magik bag discount will be capped at 5% discount per order).
Unfortunately, due to postal costs for buyers to resend candle jars back, this option is only available to locals for pick up only, however looking at discount options for online customers who regularly purchase items through us.
I would like to order and pick up order paying case, do I need to order through website?
You can either order through website, which gives you an option of free local pick up as well as payment via cash on pick up, or you can send an email via [email protected] with your order.
What is frosting and wet spots on candles?
Frosting and wet spots are a perfectly natural effect of using soy candles, and does not affect the performance of your candle. With testing various pouring temperatures I have managed to minimise the effect of frosting and wet spots in my candles, however if the weather is cold frosting and/or wet spots may appear.
Frosting appears as little white specks on top/sides of candles. It is more predominate in glass jars compared to other containers and pillar candles. Frosting appears due to the natural wax crystallising and trying to return to its natural state.
Wet spots are very common and appear as a ‘wet spot’ showing through a glass container which occurs as the wax is cooling inside the container. Wet spots are more predominate with certain waxes eg Ecosoya range (no longer available), however all soy waxes can show some ‘wet spots’ due to various circumstances eg cold weather. These do not effect the burning affects of the candles.
Do you have customer service?
Of course! If you are having trouble with ordering or have any questions about any of our products please do not hesitate to contact us via email [email protected] or send us a message via our contact form and we will get back to you within 24 hours.